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From where do we ship?
We deliver anywhere in the lower 48 states. Orders placed on WooDesign will be shipped from the supplier who will gladly place your order by hand.
What are the payment methods at WooDesign?
WooDesign applies different payment methods: you can choose your favourite between PayPal or Credit Card.
Payment via PayPal is made through your Paypal account or charged to the bank account or credit card associated with your Paypal profile.
How do I place an order at WooDesign?
Ordering at WooDesign is super fast. After adding all the items you want to the shopping cart page, go to the checkout process using the shopping cart icon: check the items you've added. If you have a discount code, add it. Then click the "Proceed to Payment" button. You can still edit your order until the end of the checkout process.
After specifying your details, select your preferred payment method. By clicking the "Order Now" button, the order will be completed and you will receive a confirmation email. The order is processed once the payment has been notified to WooDesign.
How can I cancel my order?
Once you have completed your order, it will no longer be possible to change it: for this reason, we suggest you carefully check the quantities and finish of the items you wish to purchase. If the order has already been confirmed by the system, you have 24 hours to continue with the cancellation request. Cancellation cannot take place in any case if the order has already been shipped.
What are the delivery times at WooDesign?
Delivery times depend on the article, finish and producer. Many items are being put into production specifically for your order, therefore, the manufacturer will determine the time to have the product ready: this is why the time is not indicated on the product page. Once we have received the order and payment, we verify the delivery time and share it with you. If your purchase is in stock, the order is shipped within 48 hours. Most items are not in stock and are shipped between 3 and 6 weeks or, in rare cases, after a longer time. An additional email will be sent with the shipping details and tracking code once the goods leave our warehouse for delivery.
How much does shipping cost?
Shipping is completely free, from WooDesign we believe that this is a cost that we must assume so the customer does not have to pay anything for it.
Who is in charge of shipping my purchase?
The delivery of your order will be made through the best courier services available in the market. As soon as the order is assigned to them, you can use the tracking number to track the shipment.
What if the shipment is damaged?
If the packaging is slightly damaged, you can accept the products and check their integrity once the boxes have been opened. If the goods are not in perfect condition, please send us some images within 3 days. WooDesign is committed to a second shipment to the customer, or a refund, once the purchase has been returned. For the return, use the same protective box in which you received your order. If this is not possible, use an equally safe protective box. Remember: Returns and refunds do not apply to custom furniture or items, such as some upholstery, which are available from the manufacturer in various finish/color options.
What do I do if I don't like my purchase?
The law protects online shoppers: you have 3 days to write to put in contact with WooDesign and express your willingness to withdraw and return a purchase you don't like. For returns, use the same protective box in which you received your order. If this is not possible, use an equally safe protective box. The cost of returning incorrect purchases will be payed by the customer. Remember: Returns and refunds do not apply to custom furniture or furniture items, such as some upholstery, which are available from the manufacturer in various finish/color options.
How is the refund processed?
The refund will be processed through the payment method used to place the orders. Refunds do not apply to custom furniture or furniture items available from the manufacturer in a significant number of options.